FAQ

Quenzia is an online furniture store serving customers in the United States. Our policies are written to make ordering clear, practical, and predictable. If you have questions, contact support@quenzia.shop before placing an order.

Where do you ship?

We currently prepare the store for United States customers. Available shipping areas may vary by product and warehouse coverage.

How long does shipping take?

Most orders are prepared within 2-5 business days. Delivery timing depends on the item size, carrier, and destination.

Will I receive tracking?

Yes. Tracking information is sent by email when the order ships. Large furniture items may receive freight or multi-package tracking.

Do products require assembly?

Many furniture items require simple assembly. Product pages list package contents and assembly notes when relevant.

Can I change an order?

Contact support@quenzia.shop as soon as possible. Once an order is processed or shipped, changes may not be possible.